Resolving Your Complaint

If the employee you speak to at your Regional Office is not able to resolve your concern to your satisfaction, please speak directly to the Regional Manager, who has the authority to resolve the majority of problems that arise.

​If the Regional Manager has been unable to resolve your concern to your satisfaction, you have two options: you can ask the Regional Manager to elevate your concern to a senior representative of the company on your behalf or you can elevate your concern yourself.   

In writing:    

Manager, Branch Operations
Peace Hills Trust
10th Floor, 10011 - 109 Street
Edmonton AB T5J 3S8

E-mail: customer.concerns@peacehills.com

If your concern has not been resolved to your satisfaction after you have completed the first two steps, you can contact the Executive of Peace Hills Trust.

In writing:

The Executive of Peace Hills Trust
Peace Hills Trust
10th Floor, 10011 - 109 Street
Edmonton AB T5J 3S8

Ombudsman for Banking Services and Investments (OBSI)

An independent Ombudsman has been appointed to serve the interests of customers of Canadian Banks and investment firms. If Peace Hills Trust Company’s best efforts have been unable to resolve your concern to your satisfaction, you can contact the Ombudsman for Banking Services and Investments.

In writing:
Ombudsman for Banking Services and Investments
20 Queen Street West, Suite 2400, PO Box 8
Toronto ON M5H 3R3

E-mail: ombudsman@obsi.ca

Toll-free: 1-888-451-4519
Toll-free Fax: 1-888-422-2865

The Financial Consumer Agency of Canada (FCAC) supervises all federally regulated financial institutions to ensure that they comply with federal consumer protection laws. For example, financial institutions are required by law to provide consumers with information about service charges, interest rates and complaint-handling procedures. They must also, subject to certain conditions, cash a federal government cheque up to $1,500 and also open a deposit account when acceptable identification is presented. If you have a complaint about such a regulatory matter, you can contact the FCAC.

In Writing at:

Financial Consumer Agency of Canada
427 Laurier Avenue West, 6th Floor
Ottawa ON K1R 1B9

Toll-free: 1-866-461-FCAC (3222)
Toll-free Fax: 1-866-814-2224

Website: Financial Consumer Agency of Canada