If the employee you speak to at your Regional Office is not able to resolve your concern to your satisfaction, please speak directly to the Regional Manager, who has the authority to resolve the majority of problems that arise.
Step One: Talk to an employee at your servicing Regional Office
More
Step Two: Elevate your concern
More
If the Regional Manager has been unable to resolve your concern to your satisfaction, you have two options: you can ask the Regional Manager to elevate your concern to a senior representative of the company on your behalf or you can elevate your concern yourself.
In writing:
Manager, Branch Operations
Peace Hills Trust
10th Floor, 10011 - 109 Street
Edmonton AB T5J 3S8
E-mail: customer.concerns@peacehills.com
Step Three: Contact the Executive of Peace Hills Trust Company
More
If your concern has not been resolved to your satisfaction after you have completed the first two steps, you can contact the Executive of Peace Hills Trust.
In writing:
The Executive of Peace Hills Trust
Peace Hills Trust
10th Floor, 10011 - 109 Street
Edmonton AB T5J 3S8
Still not satisfied? Contact Peace Hills Trust’s External Complaints Body
More
Ombudsman for Banking Services and Investments (OBSI)
An independent Ombudsman has been appointed to serve the interests of customers of Canadian Banks and investment firms. If Peace Hills Trust Company’s best efforts have been unable to resolve your concern to your satisfaction, you can contact the Ombudsman for Banking Services and Investments.
In writing:
Ombudsman for Banking Services and Investments
20 Queen Street West, Suite 2400, PO Box 8
Toronto ON M5H 3R3
E-mail: ombudsman@obsi.ca
Toll-free: 1-888-451-4519
Toll-free Fax: 1-888-422-2865
Contacting the Financial Consumer Agency of Canada (FCAC)
More
Financial Consumer Agency of Canada (FCAC)
The Financial Consumer Agency of Canada supervises all federally regulated financial
institutions, which includes banks, (financial institutions), for compliance with federal
consumer protection laws
Financial institutions are legally required to have a complaint-handling process in place.
If you have a problem with a financial product or service, you may file a complaint with
the responsible financial institution directly.
If you are not satisfied with how your complaint has been handled or 56 days has passed
since you made your complaint, you can escalate the complaint to the following External
Complaints Body: Ombudsman for Banking Services and Investments (OBSI).
In writing:
Ombudsman for Banking Services and Investments
20 Queen Street West, Suite 2400, PO Box 8
Toronto ON M5H 3R3
E-mail: ombudsman@obsi.ca
Toll-free: 1-888-451-4519
Toll-free Fax: 1-888-422-2865
If you want to know your rights or need information about the complaint-handling
process of a financial institution, you may contact FCAC by online form, mail, or
telephone. FCAC uses information from consumer enquiries to support its mandate.
Web site: www.canada.ca/fcac
Online form: https://www.canada.ca/en/financial-consumer-agency/corporate/contactus.
html
Phone:
For service in English: 1-866-461-FCAC (3222)
For service in French: 1-866-461-ACFC (2232)
For calls from outside Canada: 613-960-4666
Teletypewriter (TTY): 1-866-914-6097 / 613-947-7771
Video Relay Service: FCAC welcomes Video Relay Service (VRS) calls. You do not need
to authorize the relay service operator to communicate with FCAC.
Visit https://srvcanadavrs.ca/en/ to learn more.
Mailing address:
Financial Consumer Agency of Canada 427
Laurier Avenue West, 5th Floor
Ottawa ON K1R 7Y2
The Financial Consumer Agency of Canada supervises all federally regulated financial
institutions, which includes banks, (financial institutions), for compliance with federal
consumer protection laws
Financial institutions are legally required to have a complaint-handling process in place.
If you have a problem with a financial product or service, you may file a complaint with
the responsible financial institution directly.
If you are not satisfied with how your complaint has been handled or 56 days has passed
since you made your complaint, you can escalate the complaint to the following External
Complaints Body: Ombudsman for Banking Services and Investments (OBSI).
In writing:
Ombudsman for Banking Services and Investments
20 Queen Street West, Suite 2400, PO Box 8
Toronto ON M5H 3R3
E-mail: ombudsman@obsi.ca
Toll-free: 1-888-451-4519
Toll-free Fax: 1-888-422-2865
If you want to know your rights or need information about the complaint-handling
process of a financial institution, you may contact FCAC by online form, mail, or
telephone. FCAC uses information from consumer enquiries to support its mandate.
Web site: www.canada.ca/fcac
Online form: https://www.canada.ca/en/financial-consumer-agency/corporate/contactus.
html
Phone:
For service in English: 1-866-461-FCAC (3222)
For service in French: 1-866-461-ACFC (2232)
For calls from outside Canada: 613-960-4666
Teletypewriter (TTY): 1-866-914-6097 / 613-947-7771
Video Relay Service: FCAC welcomes Video Relay Service (VRS) calls. You do not need
to authorize the relay service operator to communicate with FCAC.
Visit https://srvcanadavrs.ca/en/ to learn more.
Mailing address:
Financial Consumer Agency of Canada 427
Laurier Avenue West, 5th Floor
Ottawa ON K1R 7Y2
© Copyright 2025 Peace Hills Trust Company. All rights reserved.
