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Privacy & Security

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Your Privacy

We are committed to protecting your privacy and safeguarding your personal and financial information. While the Internet is revolutionizing the way that we do business — providing convenient access to financial services from your home or office — we also recognize that it may bring legitimate concerns about privacy and security.


Privacy Code - Our Commitment to Privacy

From the day Peace Hills Trust Company was founded in 1980, we have been committed to keep all confidential information about you, our clients, and your banking relationships with us.  We want you to know, in plain terms, why we ask for your personal information, how we keep your personal information confidential, and how you can inquire about the personal information we hold about you.


Our Employees Responsibilities

Each and every one of our employees is responsible for maintaining the confidentiality of all personal information to which they have access. As a condition of employment, our employees are required, on an annual basis, to sign a declaration of secrecy binding them to this responsibility which remains with them even if they leave or retire from Peace Hills Trust Company. We keep our employees informed about our policies and procedures for protecting personal information and reinforce the importance of complying with them. All employees are also required, as a condition of employment, to conform to these policies and procedures.


What is Personal Information?

Personal information is information that identifies you as an individual. It includes not only your name and address, age and gender but also your personal financial records, identification numbers including your social insurance number, personal references, and employment records.


Why Do We Ask For Your Personal Information?

We want to work with you to help you achieve your goals, to provide you with value-added services on an ongoing basis, and to establish a lasting banking relationship with you that will grow and change to meet your needs as they grow and change. The better we know you, the better we are able to serve you. We therefore ask you for your personal information for the following purposes:

  • to understand your needs
  • to determine the suitability of our products and services for you
  • to determine your eligibility for our products and services
  • to comply with the law

In addition, there are some purposes, which are self-evident. For example, if you are applying for a loan, we ask for information concerning your credit history to help determine your credit worthiness and we also ask you for personal references, which we may use to verify the information you provide on your loan application.

In general, you can choose not to provide us with some or all of your personal information at any time. However, you must understand that if you make this choice we may not be able to provide you with the product, service, or information that you requested or that was or could be offered to you.

We will make sure you are aware of the purposes listed above when you apply for any of our products or services. Self-evident purposes should be clear but if you have any questions, just ask us.


Why Do We Ask For Your Social Insurance Number? (SIN)

We ask you for your SIN to comply with income tax reporting requirements under the Federal Income Tax Act. For example, when you open a deposit account, we ask you for your SIN as any interest earned must be reported.

There are other purposes for which we may ask you for your SIN. For example, if you are applying for a loan, we may ask you for your SIN to ensure an accurate match between your personal information and your credit bureau information.

We can ask a credit bureau to match your personal information with your credit bureau information without your SIN, but then the matching process is less accurate and we may not obtain the correct (or any) credit bureau report for you. In those cases we may be unable to render a decision on your credit application and may ask you again for your SIN to be able to respond to your credit request. Overall, it is more effective and efficient for us to make a credit determination on your loan. In general, we will not deny you credit just because you do not provide us with your SIN.

Another example of why we may ask you for your SIN, is to ensure the accuracy and integrity of your personal information by using your SIN as an internal identification number for you. This is especially important if your name is similar to that of another one of our clients. Using your SIN in this manner also allows us to ensure that any administrative requests you may make, such as change of address, or that we determine are necessary, are made for all your accounts with us.


Obtaining and Verifying Your Personal Information

We obtain personal information about you primarily from you. We may also obtain such information from other sources with your consent. For example, when you apply for a loan, we ask you to authorize us to obtain a credit bureau report on you, and to collect and verify your personal information with credit bureau, credit insurers, your employer, personal references, and other lenders. If you do not authorize us to obtain your credit bureau report, our standard lending practices may not allow us to provide you with a response to your loan request, whether it is for a personal loan or mortgage.


Accessing Your Personal Information

If you want to review or verify your personal information, or find out to whom we have disclosed it as permitted by the Personal Information Protection and Electronic Documents Act, contact your Regional Office. There are a few instances where we may not be able to provide the personal information you requested. Some of these may include, if:

  • it is not readily available and may have to be retrieved from other sources
  • it contains our own propriety information that is confidential to us
  • it is unavailabe due to legal requirements or because we no longer need it for the puposes set out in this code

We will always explain the reason why if we are unable to provide you with access to your personal information.


Keeping Your Personal Information Accurate

We are committed to maintaining the accuracy of your personal information for as long as it is being used for the purposes set out in this Code, and you play an active role in keeping us up-to-date. Prompt notification of any changes, for example your address or telephone number, will help us provide you with the best possible service. Should you discover, that amendments are required to your personal information, please advise your Regional Office.


Releasing Your Personal Information

We also have a strict policy of not releasing personal information about our clients, subject to the important exceptions discussed below.

The most common reason for release of your personal information is that you have given your consent. For example, when you apply for a loan, you give your consent to the exchange of information about you with the credit bureau, credit insurers and other lenders.

Other reasons may include if we have a legal obligation, such as a court order, or if we need to protect our assets (e.g. collection of overdue accounts) or the public’s interest. For example, we may release personal information about a client to legal authorities in cases of money laundering or other criminal activity, or for the detection and prevention of fraud. If we release information for any of these reasons, we keep a record of what, when, why and to whom such information was released.

Any health information that you may provide for credit insurance purposes (e.g. mortgage life insurance) goes only to the insurer in question and is never used by us for any purpose.

Under no circumstances do we sell or distribute a list of our clients to third parties.


Safeguarding and Keeping Your Personal Information Confidential

Your personal information is secure within Peace Hills Trust Company. We have comprehensive security controls to protect against unauthorized use, alteration, duplication, disclosure, loss or theft of, or unauthorized access to your personal information. For example:

  • In many stores you now use your banking card and personal identification number (PIN), to pay for goods and services. Security controls scramble your PIN and only the minimum data necessary to check your account balance and verify your PIN is sent between Peace Hills Trust Company and the store. This data does not include your name, bank account number, or your PIN. The same security procedure applies whenever you use your banking card at an automated banking machine.
  • We may use other companies to provide services to you on our behalf, such as the printing of personalized cheques, or to carry out banking functions on our behalf, such as data processing. In such cases, we have contracts in place holding these companies to the same high standards of confidentiality by which we are governed and requiring that any information provided by us must be kept strictly confidential and used only for the purposes of the contract.
  • We ensure the physical, organizational and electronic security of your personal information through the use of secure locks on filing cabinets and doors, restricted access to our information processing and storage areas, limited access to relevant information by authorized employees only, through the use of passwords, PINs, and the encryption (i.e. scrambling) of electronically transmitted information.We ensure the physical, organizational and electronic security of your personal information through the use of secure locks on filing cabinets and doors, restricted access to our information processing and storage areas, limited access to relevant information by authorized employees only, through the use of passwords, PINs, and the encryption (i.e. scrambling) of electronically transmitted information.

Retention of Your Personal Information

We only keep your personal information for as long as we need it to meet the purposes set out in this code. The length of time we retain your personal information is also affect by: (1) the type of product or service you have with us, and (2) any legal requirements we may have to meet such as being able to respond to any concerns you may have, even if you are no longer a client of ours. We have retention policies in place, which govern the destruction of personal information.


Privacy & Security Online

This section describes in general terms how your personal information is collected and used within the online banking section of our site. The online banking area of the site is the area of our website that requires you to use your Card Number and Personal Access Code (PAC) to enter.

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Because your online security is our priority, we have compiled suggestions and tips for safe browsing to help you avoid falling victim to Internet threats.


Controlled Access to your Information

To ensure that you are the only person accessing your personal financial information, we restrict access to the online banking section of the site by requiring that you enter your Card Number and PAC to login. Only you know your PAC. Our employees do not have access to your PAC, and they will not ask you to reveal it. If someone does ask you to provide your PAC to them, we ask that you refuse to do so and contact us immediately.


Transactional Services

By nature, our Internet banking site has many transactional functions such as transfers between accounts and bill payment functions. These transactions are all logged to ensure that your accounts are debited or credited appropriately, and a history of each transaction is available to verify your account information.

We store and use your transactional information in the same fashion as if you performed the transaction at a branch or through any other service channel.We may also use transactional information for servicing your account — for example, billing you for the specific transactions that you perform, or for the services that you use.


Creating a Secure Channel

We create a secure channel between your browser and our server to protect your information when you use the site. To learn more about how we do this, please review our information on Online Security.

Logout Button

To ensure that no-one else can access your personal information, always use the logout button to end an online banking session. It is located at the top of every page. When you exit using the logout button, we delete your session cookie so that your session cannot be resumed unless your Card Number and PAC are re-entered.

Automatic Session Time-Out

If you leave your computer without logging out, the online banking feature of this site has been designed to end your session automatically if our system detects that you have not provided any instructions or used the browser buttons to navigate for several minutes. To restart the session, you will need to provide your Card Number and PAC again.


Website Usage Statistics

To continually improve our site, we often collect statistics about how our customers are using it. These usage statistics are only viewed in the aggregate and are not associated with you as an individual. We use this information for purposes such as improving the pages where our customers are having difficulties.

The information collected may include your IP address, your browser type and your operating system, as well as data such as the number and types of pages visited, and the length of time spent per page and on the site overall.


Our Use of Cookies

We also use a key web technology called cookies. A cookie is a small information token that sits on your computer. As you use this site, cookies are passed back and forth between our server and your browser.

Specifically, we use two kinds of cookies — session cookies and persistent cookies. A session cookie exists only for the length of your browsing session and is deleted when you close your browser. A persistent cookie is a cookie that stays on your computer after you close your browser. A persistent cookie may or may not expire on a given date.

We use a session cookie to maintain the integrity of your online banking session. With each page that you visit, the cookie is passed back and forth between our server and your browser. We use the cookie to distinguish your session from the many others that may be happening at the same time. Our session cookies never store any personal information, such as your name, or date of birth, or financial information, such as your accounts and balances.

We may use persistent cookies to: (i) provide you with a customized experience by recording your preferences; (ii) gather statistical information such as average time spent on a page; and (iii) to show you targeted marketing information about us when you visit other websites. The data gathered provides us with information on how we can improve the design, content and navigation of our website.

Most recent browser versions allow you to set some level of control over which cookies are accepted and how your browser uses them. For example, it may be set to notify you when it is receiving a cookie so that you accept cookies from only known, reliable sites such as this one. If you are concerned about cookies, we encourage you to upgrade your browser to a recent version and review the Help section of your browser to learn more about its specific control features.


Memorized Accounts Feature

We use a persistent cookie to store information to help you personalize the site and to make it easier to use. For example, we allow you to make the login easier by remembering your login information within our Memorized Accounts feature. Since the Memorized Accounts feature is optional, this cookie only contains information that you have entered. We never store your Personal Access Code (PAC) in a cookie.



To communicate with us electronically, we strongly recommend that you use our Contact Us feature. This feature provides a secure channel for sending us comments, questions or instructions. General email is not secure since it passes through many points on its route from you to us. If you are using general email to communicate with us, we strongly recommend that you do not include personal financial information (such as account numbers) within the email as we cannot guarantee its confidentiality enroute to us. When you email us your comments, questions or instructions we may or may not use your email address to correspond with you. We store your email and our replies to you in case we correspond further.


Links to Other Sites

Our site may also contain links to other websites or Internet resources. As an example, from time-to-time we may provide links to assist you in obtaining financial planning information or upgrading your Internet browser. However, we have no control over these other websites or Internet resources and do not control their collection, use and disclosure of your personal information. Always review the Privacy Statements of the sites that you are viewing.


Privacy Inquiries

For any privacy related questions or concerns, you can reach out to our Privacy Officer at:

Privacy Officer/Manager of Branch Operations
Peace Hills Trust Company
10th Floor, 10011 - 109 Street
‚ÄčEdmonton AB T5J 3S8